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Re: Xfinity Stream App error TVAPP-00116

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Regular Visitor

Re: Xfinity Stream App error TVAPP-00116

I dropped my Directv service about 9 months ago and went for the Xfinity Streaming Beta.  I went for a deal to upgrade my Xfinity/Comcast internet speed and added instant TV.  I found I needed one of the better Roku sticks to succeed with the Beta.  I have the Beta working at 5 locations in my house:  family room, master bedroom, company bedroom, garage, and kitchen - but I've never used more than 2 of those at once.  The primary disappointment of this has been the TCL TV I purchased for the kitchen.  I've often gotten the dreaded TVAPP-00116 at that location.  I found the following solution:  I stopped using the TCL's built-in Roku hardware and plugged a Roku streaming stick into HDMI2.   No more error, but for some reason, I thus far have to power the stick manually before selecting the Xfinity app. 

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Expert

Re: Xfinity Stream App error TVAPP-00116


@slundin wrote:

I dropped my Directv service about 9 months ago and went for the Xfinity Streaming Beta.  I went for a deal to upgrade my Xfinity/Comcast internet speed and added instant TV.  I found I needed one of the better Roku sticks to succeed with the Beta.  I have the Beta working at 5 locations in my house:  family room, master bedroom, company bedroom, garage, and kitchen - but I've never used more than 2 of those at once.  The primary disappointment of this has been the TCL TV I purchased for the kitchen.  I've often gotten the dreaded TVAPP-00116 at that location.  I found the following solution:  I stopped using the TCL's built-in Roku hardware and plugged a Roku streaming stick into HDMI2.   No more error, but for some reason, I thus far have to power the stick manually before selecting the Xfinity app. 


last update we had was there is a maximum of 2 streams at the same time for instant TV service and 5 streams maximum for homes with at least one x1 set top box.



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Gold Problem Solver

Re: Xfinity Stream App error TVAPP-00116

slundin, are you only seeing the error message on that one specific Roku stick? Which Roku is it? 

 

Ken


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Regular Visitor

Re: Xfinity Stream App error TVAPP-00116

FYI, my HDMI2 solution worked for 3 or 4 days, and now it fails most of the time with the same TVAPP-00116 error.  But still, I only have the problem (regularly) with the TCL TV.

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Gold Problem Solver

Re: Xfinity Stream App error TVAPP-00116

slundin, 

The Xfinity TV Beta app is available on select Roku TV models and all Roku streaming media players, including the Roku 5XXX, 6XXX, 7XXX and 8XXX series TVs; Roku Streaming Media Players: Premier (4620), Premier+ (4630), Ultra (4640, 4660); Roku 4 (4400); Roku 3 (4200, 4230); Roku 2 (4210); and Roku Streaming Sticks: Express (3700, 3900), Express+ (3710, 3910), Streaming Stick (3600); and Streaming Stick+ (3800, 3810). Devices must be on minimum firmware version 7.5.

 

If your roku device isn't on this list, we do not officially support it on our app at this time. 


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New Poster

Re: Xfinity Stream App error TVAPP-00116

I have a new TCL TV and keep getting that error. How do we reset?  Help

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Gold Problem Solver

Re: Xfinity Stream App error TVAPP-00116

Fldav, I understand that TCL TVs have Roku built inside them?  At this time, the only TVs officially supported by the Stream app are: 

 

 

 

*********Update***********

 

Just got confirmation from the Stream App team that Roku TVs are supported. 

 

The following TVs will roll out Beta later this year:

  • LG 4K Ultra HD (UHD) Smart TVs
  • Sony Smart TVs

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Gold Problem Solver

Re: Xfinity Stream App error TVAPP-00116

Hey Everyone, when troubleshooting for Roku Stream App issues, please follow these steps: 

 

1. Restart Roku 
2. Uninstall XFINITY Stream app 
3. Restart Roku 
4. Install XFINITY Stream app 
5. Restart Roku 

 

 


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