ROKU, HBO GO

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@Milsma wrote:

Spoke to Comcast customer service for some time on Friday.  "Faith" insisted that this is the fault of HBO and Roku, not Comcast - that Comcast can do nothing to help.  She didn't seem to understand that I was in fact purchasing HBO from Comcast, therefore Comcast was acting as the re-selling, middle-man, collecting a fee and therefore had an obligation.  I did get a direct number to HBO so we can call them to complain about how Comcast is treating us.  So call them up people and tell them to sell us HBO directly because clearly Comcast isn't earning their fee. 

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Let's see this is the fault of HBO & Roku. I doubt it very much. Having HBOGO would do nothing but make the Roku more valauable to consumers. 

Just as an FYI I am currently watching HBOGo on my TV through Chromecast and android tablet. So pffftttt Comcast.

You can get HBO GO through Roku if you have one of at least 30 cable providers, including Dish and Time Warner.  See http://www.hbogo.com/activate/#affiliate_grid and http://www.hbogo.com/activate/#affiliate_list.  I doubt this problem lies anywhere except with Comcast.  When you call Customer Service, you're speaking to someone who doesn't have a clue.

My understanding with the Chromecast device is you need another device (android or chrome running on something) to control it and 'send' content to it?  For the extra $60 I think the Apple TV is a better solution - and HBO Go works on it with Comcast.

With Chromecast you need your andoid or IOs phone or tablet. It also works with the Chrome browser, I have both Roku and Chromecast and prefer the Chromecast for Netflix and Hulu.

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@SillyGod wrote:
Simply amazing Comcast... The roku has been out for years, yet you add support for chromst within 6 months?!

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They did not add support for Chromecast--Chromecast uses existing authentication as it simply "casts" what your Chrome browser is running on the PC to your television. It is not the Chromecast device logging into HBOGo, it is your pc.

The point of this thread is for those of us who ALREADY HAVE the Roku, why should we have to get (and pay for) yet another device. My TV only has so many HDMI inputs.

Correct Comcast had nothing to do with HBOGo working on Chromecast

When will Comcast allow us to stream HBO Go on our Roku? It really would be very appreciated if it could happen soon. I already pay for my HBO subscription, so what is the hold up for allowing HBO Go to work on a Roku.

On the bottom of the Cotact Us page of Comcast's website, there is an option to read a letter from Tom Karinshak, Senior Vice President of Customer Experience at Comcast. At the conclusion of his letter, there is an option to send Tom Feedback. 

I went through these steps and submitted the following: "Why does Comcast not support the HBO GO channel on the Roku? Comcast's on demand feature is not the same as it does not offer all previous HBO shows." 

Within an hour, I received this reponse:

Thank you for contacting the Office of Tom Karinshak. My name is ShaRonda. I am genuinely sorry for the inconvenience you experienced regarding not being able watch HBO GO on your Roku or Samsung TV. I can definitely provide you more information HBO to go and Comcast.

Comcast is continually evaluating new platforms to support for the Online TV Partners like HBOGO, but at this time have no committed dates to support HBOGO on Roku or Samsung TV’s. Although we do not have a launch date available for the compatibility of our services with the Roku. Our engineers and programmers are working diligently to make our service more compatible with all multimedia devices available today like the Roku and Smart Phone/TVs. We will continue to work with our partners to deliver even more choices to our customers in more places. For a list of supported devices, please go to: http://www.hbogo.com/#help/. You can also check your monthly statement and online at www.comcast.com for any updates.

HBO Contact Information 
1100 Avenue of the Americas

New York, NY 10036-6737

Phone: 212-512-1000

If you have any other questions or concerns feel free to respond back to this e-mail and I would be happy to assist you. I want to thank you again for contacting us here at Comcast. We are grateful to have you as a Comcast customer, and your satisfaction is our primary goal. You are a valued Comcast customer, and it is important to us that we retain our successful relationship. We appreciate your business and thank you for choosing Comcast as your provider.

Sincerely,

ShaRonda J 

Office of Tom Karinshak