Prime Video Won’t play my purchases through Xfinity Box.

I can’t play my Amazon Prime purchases through the Prime App on my Xfinity box. Done all the troubleshooting steps, reboot, unregistered, reregister the tv. I can play them using my Samsung Tv remote through the smart hub but not using the xfinity remote. Get error code 9068. This just recently started happening. Was fine 2 days ago.

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Rustyben

Expert

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24.6K Messages

5 years ago

@Gargoyle1369 wrote:
I can’t play my Amazon Prime purchases through the Prime App on my Xfinity box. Done all the troubleshooting steps, reboot, unregistered, reregister the tv. I can play them using my Samsung Tv remote through the smart hub but not using the xfinity remote. Get error code 9068. This just recently started happening. Was fine 2 days ago.

you posted in the streaming website but seem to be speaking of the amazon prime app on X1 or Flex. which?

0

Xfinity Stream Website

Gargoyle1369

Prime Video Won’t play my purchases through Xfinity Box.

Rustyben

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