kat2174's profile

Regular Visitor

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2 Messages

Thursday, July 25th, 2019 11:00 AM

Closed

No sound on NBC in Streaming app

Is Comcast / Xfinity aware of this?  It's been 2 days and no sound for NBC.  Same for all our TVs. Every other channel is fine.

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Expert

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24.6K Messages

6 years ago


@kat2174 wrote:

Is Comcast / Xfinity aware of this?  It's been 2 days and no sound for NBC.  Same for all our TVs. Every other channel is fine.


to confirm, your set top boxes do not have sound either? did you try toggling SAP on/off (normally off)?

Gold Problem Solver

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2.9K Messages

6 years ago

Hi,kat2174. 

 

I wanted to touch base before closing out your post. 

 

Did you get the sound working? 

Gold Problem Solver

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2.9K Messages

6 years ago

I wanted to reach out one more time and touch base before closing out your post. Did you have any other questions? 

Gold Problem Solver

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2.9K Messages

6 years ago

I am now closing this post out due to inactivity.

 

Please reach out again if you need any help! 

 

Take care! 

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