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@Colson1920 wrote:
I have started using the feature on X1 that allows you to stream Netflix direct from Comcast but I have noticed that the movies and shows that have darker scenes are much darker when watching on Comcast vs. when watching them by streaming direct from Netflix. In some cases its really hard to tell what is going on in the scene. Is anyone else experiencing this? A couple of examples are Ozark and Bird Box.
the TV has settings that are 'per HDMI port'. you can adjust the brightness on the port or even change to profile to movie when watching movies.
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@Colson1920 wrote:
I'm not sure you are understanding the issue or the question. The question is why does the netflix content come through dimmed down somewhat compared to watching netflix content natively through Netflix and not going through comcast. All other content on comast including movies are fine. It would be a royal pain to have to adjust the tv settings everytime I want to watch Netflix through comcast. What is causing this? I think Comcast needs to look into the problem.
video is a stream, the brightness etc is not manipulated nor interpreted nor converted. it is delivered to the 'sink' (in this case the TV). the makers of the video (movie studio?) create teh video just as you see it. you can modify using your TV menu. Think of the video stream as a sealed envelope opened by your TV to display, unchanged from the creater to the TV. At your TV 'you' can change brightness/contrast/sharpness/etc. (applies to HDMI delivered digital video).
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Colson1920 wrote:
Yes I get that but that does not explain why the “same” movie hosted on the “same” provider (Netflix) Being watched on the “same” TV with the “same” picture” settings is displaying darker when watched via Netflix on Comcast vs when I stream it from my TV using the Netflix app. Something is getting lost in translation in the streaming thru Netflix when it goes through Comcast.
Chris
the TV settings are available (separate) for internet streaming apps. you can drop the brightness and/or adjust any settings while playing stream and the TV will remember that setting.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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