Missing recording

I recently sat down to watch a show (via stream) I recorded about 5 minutes after it was done recording. It got choppy and laggy, so I tried refreshing the page. No dice. Eventually I got the "Well that didn't go as planned, try watching something else" error, which in and of itself is infuriating. I read on another message board to try logging out and logging back in again. Well, when I did that, I navigated to my recordings, and the recording of only that particular show is gone. All of my other recordings are there. I checked the "Deleted Recordings" folder too, nothing is there either. I can't stand how nothing ever works with this service