Frequent Visitor
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6 Messages
MLB Extra Innings Beta Streaming Channels re: Sound Volume
HI: Why is the volume so much lower on the MLB Extra Innings Beta channels than on the regular Comcast Digital and Hi Def. channels?
Frequent Visitor
•
6 Messages
HI: Why is the volume so much lower on the MLB Extra Innings Beta channels than on the regular Comcast Digital and Hi Def. channels?
Xfinity_Support
Official Employee
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1K Messages
6 years ago
Hi @skyscraperjoe,
Sorry for the experience you're having. I haven't had any issues, nor run into this yet. I'd be happy to investigate so we can isolate the cause of your problem. Let's start here:
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Thanks for clarifying where you were experiencing this issue. Does this happen on just that one TV or do you experience something similar/different on your other cable devices?
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skyscraperjoe
Frequent Visitor
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6 Messages
6 years ago
Hi: I am talking about the sound coming out of my 52 inch Sony 1080P LED TV while using my XI Cable Service. This volume problem also occurs periodically on DVR programs. Thank You for offering to help. SkyscraperJoe
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skyscraperjoe
Frequent Visitor
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6 Messages
6 years ago
Hi: It appears to happen only on the large great room TV which is connected to the Main X1 Box. My wife is currently watching a series on PBS from the DVR and the one she is currently watching she had to turn the tv audio up to 41 to hear it but the episode before it was normal with the audio at 22. See what I mean? It happens with some DVR programming and not others and also with streaming Beta MLB Extra Innings. Thank You for your looking into this. SkyscraperJoe
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Xfinity_Support
Official Employee
•
1K Messages
6 years ago
I see! Can you please private message us with your full name and account number? I may need to submit a ticket for you.
Thank you for posting to our forums.
To send a private message, please click my name "ComcastSupport" then select "Send a Message" on the right side.
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