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Local (ABC, NBC, CBS) channels gone from streaming app

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Frequent Visitor

Local (ABC, NBC, CBS) channels gone from streaming app

yesterday the local network channels disappeared from the xfinity stream app. May be others gone, not sure. Not a device issue since same on two different smart TVs, a roku stick, mobike phone and ipad. Wasted 90 minutes on chat with xfinity tech support this AM since yesterdat they saud no agents were available. No change. They opened a ticket. Anyone else have this issue ?
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Regular Visitor

Re: Local (ABC, NBC, CBS) channels gone from streaming app

Yes lost ME tv on Tuesday.  Similar result ,wasted 3 hours with customer service. Said they put in ticket to fix within 36 to 48.  No resolution 4 days later.  Bogus answer I expect, just to pander to me at the time. Unacceptible!!

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Frequent Visitor

Re: Local (ABC, NBC, CBS) channels gone from streaming app

I found that on mobile device, there os a new set of channels calked TOGO. Yhe missing network channels apiear there as well as redundant versions of other channels. However the togo versions do not appear in the stream app on smart TV or roku. So xfinity is definitely messing with the app (messing up the app) either a bug or their way of again nickel and diming customers to spend more on equipment. But the have not disclosed this and advertise I shoukd be able to stream sllthe chanbels in my oackagt that I pay for as long ads on my xfinity network which I also pay for so this is a breach of that and needs to be fixed. In the mean time I will shop the competition since I have not gotten the promised call so they arr blowing me off. Me neigjbod cut the cord so I am going to see how thats working.
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Expert

Re: Local (ABC, NBC, CBS) channels gone from streaming app


@Ryanbigbed wrote:
I found that on mobile device, there os a new set of channels calked TOGO. Yhe missing network channels apiear there as well as redundant versions of other channels. However the togo versions do not appear in the stream app on smart TV or roku. So xfinity is definitely messing with the app (messing up the app) either a bug or their way of again nickel and diming customers to spend more on equipment. But the have not disclosed this and advertise I shoukd be able to stream sllthe chanbels in my oackagt that I pay for as long ads on my xfinity network which I also pay for so this is a breach of that and needs to be fixed. In the mean time I will shop the competition since I have not gotten the promised call so they arr blowing me off. Me neigjbod cut the cord so I am going to see how thats working.

the beta app is restricted to non-cap counted data. TVgo channels/on-demand count toward cap-data so are not shown. desk/laptop and smart device can see them.



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Frequent Visitor

Re: Local (ABC, NBC, CBS) channels gone from streaming app

Tha channels magically returned so looks like they fixed the bug
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New Poster

Re: Local (ABC, NBC, CBS) channels gone from streaming app

Having the same issue only mine started with the local channels and then went to all the channels. I have had no channels at all for a few days now have put in multiple tickets and problem still isn't fixed
Expert

Re: Local (ABC, NBC, CBS) channels gone from streaming app


@Brunellepamela wrote:
Having the same issue only mine started with the local channels and then went to all the channels. I have had no channels at all for a few days now have put in multiple tickets and problem still isn't fixed

use the Xfinity stream TV app on a smart phone/tablet. channels work on that device(s)? do you have a working and installed x1 set top box in your home? are the devices connected to your own home wifi SSID?



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