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Kicked off Hallmark Channel Online

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Kicked off Hallmark Channel Online

I've been watching an old series on the Hallmark Channel online. I have been watching their series When Calls the Heart by this method, but it now won't let me watch. 

What I di:

I go to the show's page,

I choose an episode & hit play

It asks for my provider info/ to log in

I choose Xfinity 

the screen changes colors, 

an Xfinity logo pops up and says "Your automatically signed in. You can now enjoy the added benifits of Xfinity online...blah blah blah.". (gives a FAQ questions option)

and INSTEAD of going to the show (like it used to...) it just boots me BACK to the page with all the provider options. no matter what I do, this happens.

Even when i log out of xfinity and log in on Hallmark, it does the same thing- and boots me back to the silly "choose your provider" page.

Why is this happening?? 


I don't pay $120 a month just to be limited in the shows I can watch.

Hallmark doesn't offer anywhere to contact them for help, so i thought you all could help! 



Official Employee

Re: Kicked off Hallmark Channel Online

Hi @Reen88, thank you reaching out to us on Xfinity Forum. Sorry for this inconvenient experience. Just to clarify - did you encounter this issue when logging in on Hallmark's website? Have you been able to watch Hallmark channel on the Xfinity Stream app/website or your TV? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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