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Incorrect time on a guide for Beta App on 2020 Samsung Q60

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Regular Visitor

Incorrect time on a guide for Beta App on 2020 Samsung Q60

Incorrect time on Beta App causing problems watching Live TV channels.  I deleted and reinstalled App to no avail.  

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Official Employee

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

Hello @H8tingcable,

We have sent you a private message regarding this issue so we may help you troubleshoot and find a solution.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

I turned off my VPN and that corrected the problem for error code 

Error TVAPP-00100)

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Regular Visitor

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

I have the aame issue on mine, how did you fix this?
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Official Employee

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

Try turning off your TV, unplugging it for a few minutes, and then powering it back on. For some customers, this reset the system clock.

 

You should also check and make sure that the clock set within the system settings on your TV is set to the correct timezone and offset.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

I have tried all of the recommended solutions and the time and guide are still completely off.  I'm on the East cost and at the time of this message (3:43pm EDT) the App shows the time of 10:06am which indicates it's not even a time zone issue. And, yes, the time on my Q65 Samsung is correct. In the settings for the TV, all settings are correct.  The only data point for which there is nothing is "Time Offset" which remains unchanged from factory setting of 00:00.  

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New Poster

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

I’m having the same issue and am looking for the solution as well...please update if you were able to find solution. Thank you!
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Regular Visitor

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

Still no solution.  I also have a 2019 Samsung Q60, series 55 and this is not an issue on that TV.

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New Poster

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

I am having the same issue on multiple new Samsung smart TVs and have tried everything recommended as well.  And the problem is inconsistent, sometimes I'll use the Stream Beta app and it will be the correct time, then an hour later I'll go back to it and it will be wrong.  Sometimes its off by a few hours, sometimes it is off several hours.  And like others have stated, the time difference does not correlate with the minutes (example the real-time could be 2:51 PM and it will show 7:38 AM in the Stream App) so it is not time zone related.  Hopefully someone from Comcast will respond as other support options have been useless

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Official Employee

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

Thanks for your patience and for reaching out to us on Xfinity Forum. We have filed a ticket on this issue, and hope to resolve in an upcoming release.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

Thank you. If you need to pull logs or need screenshots, i would be happy to volunteer my account to triage.
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New Poster

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

I have a Samsung Q6DT and Im' experiencing the same problem.  The time is only incorrect in the application. The TV time is correct. Also if I pull the plug on the TV it resets the time in the application and all is well.  Please keep us updated on the fix.

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Official Employee

Re: Incorrect time on a guide for Beta App on 2020 Samsung Q60

Hello @Tim2ifish29dhq,

Thank you - we will be reaching out to you via private message shortly.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!