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How can I remotely log out of all accounts using my xfinity login?

New Poster

How can I remotely log out of all accounts using my xfinity login?

I’ve changed my password and the person I want logged out is still able to log in! Please help.
Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hi @tony_preston1 

 

I've deprovisioned all devices on your account (mobile, web). You should shortly see a request to log back in. All others will as well. lf they do not have your updated password, they will be denied. 



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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Awesome thank you!
Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hi tony_preston1, the action that (ComcastArlene) has taken is the best way to ensure that every username on the account is logged out. Please reach back out to me here or via PM if you need anything further, have a good day. 


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Regular Visitor

Re: How can I remotely log out of all accounts using my xfinity login?

Amazing I been asking for the same thing for the last couple days and Xfinity is giving me the run around!
Expert

Re: How can I remotely log out of all accounts using my xfinity login?


@OceanCrown wrote:
Amazing I been asking for the same thing for the last couple days and Xfinity is giving me the run around!

if these are people that you gave access at one time or the other you will need to ask to have all the streaming devices 'deprovisioned' on your account. before doing this change your password. an official employee will usually reply to your post within 72 hours. You can call 800-Comcast and ask for tech support, then ask tech support to transfer you to app support. ask the app support agent to deprovision all of your devices. It will be necessary to sign in on your own devices again. be sure to change the password prior to the call.



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Regular Visitor

Re: How can I remotely log out of all accounts using my xfinity login?

Xfinity reached out to me and fix it for me
Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Thank you for letting us know this has been resolved for you. If you need assistance in the future, don't hesitate to reach out. Thanks for being a valued member of the Comcast family. Take care. 


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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

I need to get any device logged into the Xfinity Stream app forcefull logged out. Is there a way you can do this for me? I checked under "Manage Devices" and that doesnt show anyone logged in even though I did so on a second device to verify.

New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Xfinity still can't do it they have a security flaw they won't fix I must disable my service or get a new provider that is the only way
Expert

Re: How can I remotely log out of all accounts using my xfinity login?


@Trimbo wrote:
Xfinity still can't do it they have a security flaw they won't fix I must disable my service or get a new provider that is the only way

not sure what you are speaking of in your post. there is no issue with security. do you have a problem that you need addressed?



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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

How can I remotely log out of all my accounts using my xfinity login?

Expert

Re: How can I remotely log out of all accounts using my xfinity login?


@Kiwi8 wrote:

How can I remotely log out of all my accounts using my xfinity login?


on each app, go to settings and select sign out. 



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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Can someone help me as well? Having the same issue and changed my password

Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hello @toijvann, we have deprovisioned all devices from your account. All users accessing this account will be required to log back in. Please ensure to change your password.


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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Hi, 

 

I'm having the same issue, can you help me?

New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Hi can you deprovision all devices on my account? I was told on the phone that this was already done before but I never got logged out
New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Can you help me with this? I called and the tech support thought they accomplished this but I never received the request to log back in but I want all devices to be logged out of all accounts I'm connected to.

Expert

Re: How can I remotely log out of all accounts using my xfinity login?


@asantev82 wrote:

Can you help me with this? I called and the tech support thought they accomplished this but I never received the request to log back in but I want all devices to be logged out of all accounts I'm connected to.


while you are waiting for a Comcast employee to respond, go to xfinity.com and sign in. go to account tab and change your password. on same account tab then select 'users' and verify the other access users have not added any other usernames that can login using their own username/password.



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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Hello,

 

Are you able to do this on my account as well? I also changed my password but my ex can still use the app and watch shows 

New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

@ComcastArlene  

Hello,

 

Are you able to do this on my account as well? I also changed my password but my ex can still use the app and watch shows 

Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hello @asantev82 , we have deprovisioned all devices from your account. All users accessing this account will be required to log back in. Please ensure to change your password.

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Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hello @GhillieK9 , we have deprovisioned all devices from your account. All users accessing this account will be required to log back in. Please ensure to change your password.

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