Getting error tvapp-00481 when trying to stream

I keep getting errors when trying to stream from my Macbook (OSX v10.15.5 not BigSur) on Chrome as well as on Safari. I can't get the streaming app to work on my iphone either. Neither the Xfinity site or app show any of the images for the programs and once clicked, take forever to try to load until the error finally occurs. 

Build number: 8

OS: Mac OS 10.15.5

Browser: Chrome 87.0.4280.66

Flash version: 0

Status: in home

Entitlement: sest, tve-linear, transactions, cvod, clinear, tve-vodLast fingerprint: cloudtv_web_polymer_6.5.0_prod_1605664002313_3514

Stream provider: primetime