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Fox News App Content Blocked by Comcast

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New Poster

Fox News App Content Blocked by Comcast

I have Amazon Fire Stick and have to watch most programs through the apps since xfinity stream app is not yet available on Fire TV.  For the past week however my service provider is not granting access to any content on the Fox News App.  Very suspicious.  I was saddened to have to even go back to xfinity, but since the far superior streaming service of Playstation Vue went away I was left with few options that provided the same level of sports coverage.  I have been trying to contact xfinity about the problem for 4 days now and have yet to speak to anyone.  Comcast has by far the worst customer service I have ever encountered, and that includes the DMV!  But the fact that they are now actively blocking the most watched news source in our country is outrageous.  I will be letting all my local news outlets know and passing this along to anyone I can.  I will also be reporting these issues to the Better Business Bureau and the FCC.  I encourage all to do the same if they are experiencing the same problems.  I will be screen shotting this as well as proof that it was at one time posted.  The FCC customer service number is 1-888-225-5322.  This is what actual tyranny looks like. 

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Silver Problem Solver

Re: Fox News App Content Blocked by Comcast

I did a test and installed the Fox News app on my Roku. I went to it's settings and signed into my Xfinity account. It appeared to work fine. I could view live feeds, etc...

When you changed to Comcast, did you sign out of your old account and then re-sign in with Comcast/Xfinity?

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New Poster

Re: Fox News App Content Blocked by Comcast

I don't exactly know what Comcast X finity is doing. But I do know that every morning I try to watch Fox News on my android cell phone it says there is a commercial in progress. For the last half hour it has said that Fox News is in a commercial break. It shows all the other news outlets just fine but Fox News is continually blocked on my android cell phone.
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Expert

Re: Fox News App Content Blocked by Comcast


@Cdcarlini wrote:
I don't exactly know what Comcast X finity is doing. But I do know that every morning I try to watch Fox News on my android cell phone it says there is a commercial in progress. For the last half hour it has said that Fox News is in a commercial break. It shows all the other news outlets just fine but Fox News is continually blocked on my android cell phone.

that would be the TVgo version for outside of the home viewing. Fox News provides that feed and Comcast has nothing to do with it other than authorizing you to use it. you can use the fox news app and your Xfinity credentials to sign into their 3rd party app.



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New Poster

Re: Fox News App Content Blocked by Comcast

I have the same problem at home when I stream Fox News on my pc.  This is NOT the GO TV. I can be watching Fox News on the TV and see the ads on TV.  I don't mind missing the ads but I also wonder what else I might be missing. 

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Expert

Re: Fox News App Content Blocked by Comcast


@dataman8 wrote:

I have the same problem at home when I stream Fox News on my pc.  This is NOT the GO TV. I can be watching Fox News on the TV and see the ads on TV.  I don't mind missing the ads but I also wonder what else I might be missing. 


if you see the 'on commercial' screen you are definitely on TVgo (internet) version of Fox News. Else you would get all the normal commercials.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!