Error when accessing TV Streaming... ftde.provision.accountMismatch

[EddoCast]

Hello,

I am getting "Error ftde.provision.accountMismatch" when I try to access the TV Streaming. I have tried clearing browser history/cache/etc... and still experience the same issue. My current guess is because my login has two Comcast accounts linked. 

On a separate but some-what related note, is there a way to unlink or remove one of the accounts from my login? The two accounts are for current and previous address locations. Since I no longer live in previous address, I would like to remove/unlink that account to my login.

Thank you!

[RobertWy]

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@EddoCast wrote:

Hello,

I am getting "Error ftde.provision.accountMismatch" when I try to access the TV Streaming. I have tried clearing browser history/cache/etc... and still experience the same issue. My current guess is because my login has two Comcast accounts linked. 

On a separate but some-what related note, is there a way to unlink or remove one of the accounts from my login? The two accounts are for current and previous address locations. Since I no longer live in previous address, I would like to remove/unlink that account to my login.

Thank you!

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Try 1800comcast - Billing

[EddoCast]

I called Comcast billing twice today to unlink/remove old account from my login. Unfortunately, both attempts were unsuccessful in removing the old account number from my login.

First rep I spoke with was very helpful and stated the old account number should be removed once I re-login to comcast website. However, this was not the case. Second rep I spoke with stated this wasn't possible.

Is there another way to get this resolved?

Thank you.