"Video cannot be played. We've run into a problem while streaming....(insert episode name). Error player.3321.1107296356"
Second day of getting this error. Using Chrome browser. Tried Explorer/Edge but it didn't help. How can I fix this? I am using a laptop computer to watch Xfinity stream website.
Thanks in advance.
Hi @fmurphy6 thank you for reaching out ot us on Xfinity Forum and thanks for providing the details. The error you encountered may be fixable by resetting the Flash licenses on your machine. Please refer to the following support article page for instructions: https://www.xfinity.com/support/articles/xtv-website-xtvgo-errorcode-3321. Please don't hesitate to reach out back to us if you need additional assistance.
I have been having the same problem across all platforms for the past week. Can't watch DVR recordings on Roku, Android, Apple of my PC. I have adjusted all of my settings, Flash Player and such , still no luck. Your tech team could not figure it out either and unfortunately i am not home when advanced Techs call.
Hi @Stugin0461 Thank you reaching out to us. Are you seeing specifically 3321.1107296356 error on all your devices (Roku, Android, Apple, PC) when you watch Recordings?
thank you, @Stugin0461 on your PC, did you see "Unable to Retrieve Recordings" as a playback error (after you clicked on a video to play)? Or is it an error screen showing zero recordings to play?
@Stugin0461 thanks for providing the information. Sorry for this inconvenient experience. We have filed a ticket for this issue and will respond to you as soon as it is resolved.
@Stugin0461 We have reached out to the proper teams to troubleshoot this issue. It is likely due to recordings being set from your Set-top-box by selecting a channel instead of a program/listing. A ticket has been filed, and we hope to fix this in an upcoming release.
To avoid this issue in the meantime, please set future recordings from Stream app (or from your set-top-box but by picking a program/listing instead of a channel).
(Just to confirm, are you able to play any recordings on your TV?)
@Stugin0461 Thank you for clarifying that. Sorry for the inconvenient experience. This information has been added to the issue ticket, and we hope to fix it in the upcoming release soon. We will respond back once this is fixed.
I have tried to follow directions for chrome but "content licenses" is not an option. Options are...
Basic: browsing history, cookies and other site data, cached images and files
Advanced:browsing history, cookies and other site data, cached images and files, passwords and other sign in data, autofill form data, site settings, hosted app data
Hi @fmurphy6 - have you tried the first option instead? kindly refer to the "Within Adobe Flash Player" section on https://www.xfinity.com/support/articles/xtv-website-xtvgo-errorcode-3321
Hi @Stugin0461, we'd like to follow up on the "Unable to Retrieve Recordings" and "getRecordings.500." issue - could you please confirm on Stream app, whether you are now able to see any recordings, or still seeing "Unable to retrieve recordings" error screen, or empty page without error? thank you