Error createDrmSession.403-102 on TCL, modem shows as registered on my Comcast account with its MA

---

@kennethpomper wrote:

Error createDrmSession.403-102   on TCL, modem shows as registered on my Comcast account with its MAC number.  Was working before.

 

I cannot figure out how to DM Comcast employees using the xfinity Community.  Could someone tell me how to do that please?  Cliking on the emplyee's name seems to bring me to a page with the employee's post, etc, but no obvious way on how to DM.  Thanks.

---

it should work now that you have made a public post. be sure to sign in or you won't see the 'message me' option.

Me too! So frustrating- spent 3?hours trying to fix. Called Xfinity - no help!

Hello,

 

@kennethpomper - Got your private message and will reply back in a second. 

 

@17bedford17 - I can check your account if you send me a private message with your full name, account holder's name (if different), CM/HFC Mac address of your modem.  Click on my name ComcastElla, then click Send a message.