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Emergency alert endless loop on Xfinity Stream app - Roku

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Emergency alert endless loop on Xfinity Stream app - Roku

Attempting to watch either Live TV or recorded shows in the Xfinity Cloud here in Denver & we contue to be redirected to a six page Amber alert that plays in an endless loop.

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Re: Emergency alert endless loop on Xfinity Stream app - Roku


@daemondog wrote:

Attempting to watch either Live TV or recorded shows in the Xfinity Cloud here in Denver & we contue to be redirected to a six page Amber alert that plays in an endless loop.


is it back to working normally?



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Re: Emergency alert endless loop on Xfinity Stream app - Roku

Yes, thank you.

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Re: Emergency alert endless loop on Xfinity Stream app - Roku

How did you fix it? I have it too
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Contributor

Re: Emergency alert endless loop on Xfinity Stream app - Roku

I didn't fix it.  Even tho the alert had happened many hours earlier it was showing up when I tried to watch a program recorded earlier on cloud DVR.  However, it was not part of the recording, just an interruption at the start of our recorded program.  & yes, it repeated over & over.

Weeks later it happened again with another alert, we sat thru the entire 3-4-minute repeating alert & then our normal programming started.  About halfway thru the show we made the mistake of switching to another TV, to finish watching the same recorded program.  It made us sit thru the entire 3-4-minute emergency alert again because we had switched to another device.

I'm surprised more people aren't complaining.

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Re: Emergency alert endless loop on Xfinity Stream app - Roku

So I'm not seeing how you fixed it or how to fix it.  I have my Mac as my office computer at home and my monitor is a Sharp TV.  I have always been able to watch Live TV without incident, even earlier this week, until late this afternoon.  Now, no matter what channel I chose to watch live TV, the same Amber Alert comes on after about two minutes and then it just keeps repeating.  No way to get back to live programming, change channel, etc.

 

I have closed out Safari, cleared history and cookies, etc.  Nothing seems to work.  Anybody that has a concrete answer on how they solved this problem would be appreciated.

Thanks

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Contributor

Re: Emergency alert endless loop on Xfinity Stream app - Roku

No, I did not fix it.  Xfinity needs to fix it.  The alert is too long (repeating) & too loud.  I rarely watch Live TV, but they shouldn't force the alert on those of us watching recorded programming.

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Re: Emergency alert endless loop on Xfinity Stream app - Roku

Thanks.  I agree.  My guess is that it is a software issue with their playback software.  Unfortunately, it doesn't seem very easy to get in touch with a live person to actually get that message to them so they can fix it.

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Expert

Re: Emergency alert endless loop on Xfinity Stream app - Roku

the EAS is controlled by government agencies (local/county/state/fed). they put the alert out and the server outputs the message(s) until the end of message flag is received. record a problem and then talk to your local non-emergency phone numbers and tell them of or show them the alert message so the proper agency that issued the alert (with error?) can be contacted.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Emergency alert endless loop on Xfinity Stream app - Roku

I created this thread is in regards to Recorded Programming, don’t want it to wander off to issues with Live TV. The problem with alerts during recorded programming may have been fixed because I don’t think we’ve experienced it in a while.

 

btw - I've been unable to login to the Communtiy Forum for days.  Received this on multiple browsers, multiple PC's & multiple user id's:

 

HTTP Status 401 -
type Status report

description This request requires HTTP authentication.