Community Forum
@ackme wrote:
Obviously talking to myself here.
did you recently move or change out your modem/gateway?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi @ackme,
Thanks for posting to the Xfinity Forums. I'd like to check a few things on your account to see if I can help determine what happened to the channels and how we can fix this.
Can you please send a private message including the full name as it appears on the account and your full name if different?
To send a Private Message, please click Comcast_Support” and click “send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ackme wrote:
I have no idea who you are and your response doesn't make any sense.
He is a Comcast Employee as it says in his signature. It is common practice in these forums to "private message" employees so that your identiy can be protected. You will see this when you click on his name and there will be a "send message" link on the right side (This is just an example):
