Why are there certain episodes of a show that say you must connect to your home Wi-Fi when you already are connected? Very frustrating.
Need some info: what device are you using and are you using the Stream app or the Stream website?
macbook pro xfinity stream
I can't really help; I don't have a macbook pro. But I am able to stread with my old iPad. Be sure you are logged into the correct userid/password.