Chernobyl Audio Issues

[ChernobylFan]

Hi, I'm trying to stream the last episode of Chernobyl on my PC (episode 5) and the audio is...wrong. I don't know how to describe it but it sounds slowed down and altered, and downright creepy. Either way, this isn't the case for the other episodes, or for any other show on HBO/xfinity as they played fine. Plus, this only occurs during the episode itself when the dialogue starts (approximately 4 minutes in). The audio for the advertisement in the beginning plays fine. Finally, the same thing also happens when I tried it on a different device, so I don't believe it is a hardware issue. Any help would be greatly appreciated!

[Kkat1]

I’m having the same issue. Starts while music is playing during swimming pool scene in opening sequence in Pripyat.  Sound is very slow to the point of being unintelligible, too soft and obviously out of sync with video. 

[Kkat1]

Edited to add I’m streaming On Demand through my cable box (not via HBO Go but through Comcast) and nothing else is impacted. Tried restarting cable box, deleting and restarting episode etc but seems like steam is corrupted at the source. 

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@Kkat1 wrote:

I’m having the same issue. Starts while music is playing during swimming pool scene in opening sequence in Pripyat.  Sound is very slow to the point of being unintelligible, too soft and obviously out of sync with video. 

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[0bsidian]

I reported the same issue yesterday. Good to know it's not just me.

[Jeffhansen432]

Today is Saturday, 6/22/19, 1654..same issue. Can’t watch episode 5. Sound broken. Anyone get any responses? Would love to watch the  final episode! Who do I report it to?

[AmyI]

I just called Xfinity and reported. They indicated it’s an issue on their end but could not give estimate as to when it would be resolved. Guess I’ll have to wait for the conclusion....

[Candyc415]

Same issue here as well - hope it’s resolved soon!

[Candyc415]

Just called xfinity & they’re adding it to their “trending” log, so the more calls they receive the more likely they are to fix the issue. They also gave me a few free movie coupons as well!

[Suekay1010]

Chernobyl episode five is having sound issues Xfinity. Please fix it would like to finish watching

[Anon694098]

Same issue here as well. Just with episode 5. Audio is way too slow.

[Keith772]

Same issue here. We thought the television was possessed.

[Cruisie]

Same here. So creepy. Please fix xfinity!!! 😞

[Murphyk]

Same problem (Just the speech is garbled, not,using) but closed captions work.

[Christoinferno]

Same issue here. Please fix! Would love to watch the finale!

[Pac40]

Called support. At first they denied any other reported issues. After 10 minutes of them telling me there are no othet reports, they now say they see reports, but not enough reports for it to be considered "an outage" or on-going problem. Watching on-demand on the X1 box. Support could not say how many people need to report for it to be considered an outage. Told to check back in 24 hours.

[Pac40]

A follow up to my previous post. Was on the phone 32 minutes, they insisted it wasn't considered an outage and told to check back in 24 hours, call ended. I updated my post about it not considered an outage and a few minutes after I noted here that it isn't an outage, support called back to say it is now considered an outage and are working to resolve it. Apparently outage is a keyword to use in a post if you want them to resolve it.

[tobioakes]

It's not like we don't know how it ends, but cannot believe we can't watch episode 5. Thanks for calling Comcast. Hope they fix it soon.

[coffey10]

I'm having the same issue.  I corresponded with Comcast but they said they didn't have any reported issues with the program and recommended I restart my Xfinity system.  That didn't help.  

[Dan104]

Chernobyl part 5 sound is not working. Sound works for portion of episode that recounts previous parts but it garbled for actual part 5. We have experienced this outage since Friday. Have tried to watch numerous times since then and restarted X1 box. Nothing fixed it. Reported to Comcast Saturday night , they said not aware of any outage.

[tobioakes]

Well, just got off the phone with Comcast -- you know that's a treat -- finally received word that engineers are aware of the problem (they need to hit button 5 folks... a bit of humor for those of us who have watched episodes 1-4). The more people that call the better -- ask for compensation as well.

[ChernobylFan · Accepted solution]

As of 11:24 am on 6/23/19 the issue appears to be resolved. Nice work everyone.

[tobioakes]

Sound is back on!!