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xfinity streaming app--downloaded shows not playing back

RileyRebel129
New Poster

xfinity streaming app--downloaded shows not playing back

I've been having difficulty since the last app update at the end of November 2020 playing back downloaded shows on my Galaxy S7.

 

My phone works perfectly well in every other respect.

 

The xfinity app streams fine. It will download shows. But when I try to play back a download, I get the three dots for about 20 secs and then it says it cannot play back at this time.

 

I've uninstalled the app, cleared the cache, turned off the phone completely, reinstalled. Keeps happening.

 

But I just tried to download and playback a show on my Galaxy Tab 2, and it worked fine.

 

I even just reset the phone to factory settings and then reinsalled the app. Still get get playback on downloaded shows. (Jus tthe three dots, then a message saying "Playback not avaulable at this time.") But I can stream live with no problem--provided I'm on wifi. 

 

Any thoughts?