Community Forum

xfinity stream app for iphone & laptop - message "must connect to in home wifi"

Highlighted
Frequent Visitor

xfinity stream app for iphone & laptop - message "must connect to in home wifi"

I have used the xfinity stream app  for years to watch past episodes of various CBS shows (e.g., NCIS, NCIS LA, Criminal Minds).  Now when I try to watch recent episodes on my phone or laptop while at home, I get a message indicating that I must connect to "in home wifi."  I have verified that my device is properly connected to my home wifi system (AT&T Uverse), but the app still won't let me stream my shows.  How do I tell the device that I am using my home wifi?

Highlighted
Problem Solver

Re: xfinity stream app for iphone & laptop - message "must connect to in home wifi"


@nancygh wrote:

...

I have verified that my device is properly connected to my home wifi system (AT&T Uverse), but the app still won't let me stream my shows.  How do I tell the device that I am using my home wifi?


Doesn't 'in home wifi' mean Xfinity/Comcast internet/wifi service thru the same cable modem as your TV service?

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
New Poster

Re: xfinity stream app for iphone & laptop - message "must connect to in home wifi"

Mine was doing the same thing. We were at a restaurant and my grandson tried to use their WiFi and received this message. Have never seen this happen before?
Highlighted
Problem Solver

Re: xfinity stream app for iphone & laptop - message "must connect to in home wifi"


@Rldobb wrote:
Mine was doing the same thing. We were at a restaurant and my grandson tried to use their WiFi and received this message. Have never seen this happen before?

If you're connecting to WiFi outside of your 'in home wifi' then you need to set the Xfinity Stream filter to TV GO channels.  These channels are the ones available away from your home Xfinity WiFi.  Your grandson must have been trying to access something restricted to in-home-wifi only.

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
Expert

Re: xfinity stream app for iphone & laptop - message "must connect to in home wifi"


@nancygh wrote:

I have used the xfinity stream app  for years to watch past episodes of various CBS shows (e.g., NCIS, NCIS LA, Criminal Minds).  Now when I try to watch recent episodes on my phone or laptop while at home, I get a message indicating that I must connect to "in home wifi."  I have verified that my device is properly connected to my home wifi system (AT&T Uverse), but the app still won't let me stream my shows.  How do I tell the device that I am using my home wifi?


adding... to watch linear (numbered) streaming channels you must be an X1 customer and connected to your Xfinity wifi.  If you are an xfinity x1 customer but not at home you can view the TVgo channels in the app, your completed recordings, and you can view much of the on-demand library.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: xfinity stream app for iphone & laptop - message "must connect to in home wifi"

Have seen this a bunch of times here, and have had it happen to me several times now.  I think most of us now know, (quoting from above) 
"to watch linear (numbered) streaming channels you must be an X1 customer and connected to your Xfinity wifi" ...or a wired home connection, as I am. 

Every now and then, my stream allows only the TVtoGO channels and not the numbered channels.  No equipment changes, everything is the same, yet for some reason, Comcast thinks I'm watching from somewhere other than home.

This is silly...if Comcast is update their software (which I know was the case last time I had this problem) why can't they just BE STRAIGHT and tell us it's a temporary situation which will be resovled.  Last time I had this issue, after about a day, it came back and worked fine.  I've read others users who've said, "it's fine now, just fixed itself."  I don't think stuff like this "fixes itself" it's time for Comcast to be straight about things and let us know the truth.

 

Highlighted
Expert

Re: xfinity stream app for iphone & laptop - message "must connect to in home wifi"


@TC707 wrote:

Have seen this a bunch of times here, and have had it happen to me several times now.  I think most of us now know, (quoting from above) 
"to watch linear (numbered) streaming channels you must be an X1 customer and connected to your Xfinity wifi" ...or a wired home connection, as I am. 

Every now and then, my stream allows only the TVtoGO channels and not the numbered channels.  No equipment changes, everything is the same, yet for some reason, Comcast thinks I'm watching from somewhere other than home.

This is silly...if Comcast is update their software (which I know was the case last time I had this problem) why can't they just BE STRAIGHT and tell us it's a temporary situation which will be resovled.  Last time I had this issue, after about a day, it came back and worked fine.  I've read others users who've said, "it's fine now, just fixed itself."  I don't think stuff like this "fixes itself" it's time for Comcast to be straight about things and let us know the truth.


have you added a vpn to your iphone?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!