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"Please connect to your in-home Wi-Fi". I am...

pbrown95
Contributor

"Please connect to your in-home Wi-Fi". I am...

I have a Fire Stick that I am trying to get work with the Xfinity Stream Beta. It mostly works, but some stations are giving me a "Please connect to your in-home Wi-Fi" message.

 

At the bottom of the error message, it says "Out of home: <unknown ssid>"

 

I have confirmed that my fire stick is in-fact connected to my primary in-home network.

 

When I run the app on my iPad, it shows the correct name of my network at the bottom, but still won't let me watch.

 

I DO have a Google Wi-Fi network attached to my XFinity Modem which is in bridge mode. Do I HAVE to use the Xfinity Wi-FI network for these apps to work? I swear I didn't used to have to do that, and if so, makes them far less appealing.

 

Any ideas?

Rustyben
Expert

Re: "Please connect to your in-home Wi-Fi". I am...


@pbrown95 wrote:

I have a Fire Stick that I am trying to get work with the Xfinity Stream Beta. It mostly works, but some stations are giving me a "Please connect to your in-home Wi-Fi" message.

 

At the bottom of the error message, it says "Out of home: <unknown ssid>"

 

I have confirmed that my fire stick is in-fact connected to my primary in-home network.

 

When I run the app on my iPad, it shows the correct name of my network at the bottom, but still won't let me watch.

 

I DO have a Google Wi-Fi network attached to my XFinity Modem which is in bridge mode. Do I HAVE to use the Xfinity Wi-FI network for these apps to work? I swear I didn't used to have to do that, and if so, makes them far less appealing.

 

Any ideas?


for your x1 service over a stream app, yes must be connected to your own home xfinity wifi network. smart phones/tablets/PCs can watch TVgo channels/much of the on-demand library/completed recordings.



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pbrown95
Contributor

Re: "Please connect to your in-home Wi-Fi". I am...

I was able to settle this issue via a phone agent. Xfinity had not properly updated their system after I updated to a new rental modem.