"Connect to in-home Wifi to watch" message

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@ajsmith wrote:

Xfinity Stream app - I am at home logged into my own home wifi network. Now on some of the shows on the Xfinity streaming app I cannot watch the show, it says "Connect to in-home Wifi to watch" I am connected to my in-home wifi network. How can this be resolved? Thanks

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what device are you using? did you try a desk/laptop or other smart device?

ipad. Tried it on my laptop too, same result.

I also went back to the Xfinity store, had an agent there manually add the MAC number for my cable modem into the system. Still no luck...

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@NWPetiteLady wrote:
I’m experiencing this as well but not connected to the same WiFi as my modem as I’m traveling. Is XFinity shutting down XFinity everywhere (or whatever that service is called) suddenly?

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the Roku app will not connect except in the home to the Xfinity stream beta TV channel. your smart devices when away from the home should be able to select the TVgo channels, much of the on-demand library, and completed recordings.

Hi ajsmith, I can look into this for you. Please send me a private message with your full name to begin.

Thank you 

I recently found I had the same problem on my iPad.  I resolved it as follows:

i deleted the xfinity streaming app from the iPad.  I then reloaded the app and went through the startup for the app using my xfinity email and password.  After doing this I no longer received that message and was able to connect to all tv shows.

Can you also help me with this issue?!? I cannot watch the football!

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@tismehere wrote:

Can you also help me with this issue?!? I cannot watch the football!

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you posted as a reply to an older thread. is your device an ipad? are you an x1 customer connected to your own home wifi?

closed old thread

I am experiencing the same thing. I am literally less than half a foot away from my router modem connected to the home wifi network and I'm getting the same exact message.