Xfinity stream roku error

[pfindeis125]

I’ve had app for over a year on roku, last week I’ve had to call 3 times because I keep getting error that I need to subscribe to get any channels to stream. I did receive a new modem from Comcast when this problem started.

[ComcastAbbie]

Hello, @pfindeis125 and thank you for reaching out to us on Xfinity Forums. I am sorry to hear you are having issues with the Roku app after switching modems. I definitely want to make sure we resolve this for you. 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

[NikkiB2]

I am having this same issue, and i also just got a new moden from xfinity....were you able to get this resolved?

[pfindeis125]

So far so good. I think if you post problem someone from Comcast will contact you.

[pfindeis125]

Spoke to soon. Still happening 5th time in 2 weeks. Call Comcast and they refresh something and it works for awhile.