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Xfinity stream roku error

pfindeis125
Frequent Visitor

Xfinity stream roku error

I’ve had app for over a year on roku, last week I’ve had to call 3 times because I keep getting error that I need to subscribe to get any channels to stream. I did receive a new modem from Comcast when this problem started.
ComcastAbbie
Official Employee

Re: Xfinity stream roku error

Hello, @pfindeis125 and thank you for reaching out to us on Xfinity Forums. I am sorry to hear you are having issues with the Roku app after switching modems. I definitely want to make sure we resolve this for you. 

 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”


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NikkiB2
New Poster

Re: Xfinity stream roku error

I am having this same issue, and i also just got a new moden from xfinity....were you able to get this resolved?

pfindeis125
Frequent Visitor

Re: Xfinity stream roku error

So far so good. I think if you post problem someone from Comcast will contact you.
pfindeis125
Frequent Visitor

Re: Xfinity stream roku error

Spoke to soon. Still happening 5th time in 2 weeks. Call Comcast and they refresh something and it works for awhile.