Community Forum
@IzzyW wrote:
Every time that I try to watch a show and it says that I need to be connected to in-home Wi-Fi but I am in my home and I am connected to the Wi-Fi I'm trying to do this on my iPad and it is still not working
does it work on your home phone? a PC? use the xfinity my account app. sign in and go to internet. touch the gateway listed. compare the shown serial number to the label on your home gateway/modem. does it match exactly?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
