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Xfinity stream app says I need to be connected to in home wifi

IzzyW
New Poster

Xfinity stream app says I need to be connected to in home wifi

Every time that I try to watch a show and it says that I need to be connected to in-home Wi-Fi but I am in my home and I am connected to the Wi-Fi I'm trying to do this on my iPad and it is still not working

Rustyben
Expert

Re: Xfinity stream app says I need to be connected to in home wifi


@IzzyW wrote:

Every time that I try to watch a show and it says that I need to be connected to in-home Wi-Fi but I am in my home and I am connected to the Wi-Fi I'm trying to do this on my iPad and it is still not working


does it work on your home phone? a PC? use the xfinity my account app. sign in and go to internet. touch the gateway listed. compare the shown serial number to the label on your home gateway/modem. does it match exactly?



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