Re: Xfinity beta streaming site moved? - Xfinity Help and Support Forums

Sdennis0711 · ‎10-21-2020

The app is not working on my Samsung TV all of a sudden. The app tries to load, but then I get a message the app is down or has moved? It has been two days. I tried unplugging and plugging the tv, sort of rebooting, no luck. I have to say I am less than impressed with this app. It constantly freezes up. So annoying!

Sdennis0711 · ‎10-21-2020

Update, I made sure the streaming app was updated, then deleted the app, unplugged the tv for a couple minutes, reinstalled the app, still not working. The error message gives the website address for the streaming app and then says it may have moved or is temporarily down. However the app works on my iPad. Any ideas?? I do not want to call Comcast customer “no service”

Rustyben · ‎10-22-2020

@Sdennis0711 wrote:
Update, I made sure the streaming app was updated, then deleted the app, unplugged the tv for a couple minutes, reinstalled the app, still not working. The error message gives the website address for the streaming app and then says it may have moved or is temporarily down. However the app works on my iPad. Any ideas?? I do not want to call Comcast customer “no service”

reboot the gateway.

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Sdennis0711 · ‎10-23-2020

I will try that tonight, thanks!

Sdennis0711 · ‎10-29-2020

Thank you! Rebooting the gateway was the answer.