I started having the same problem a couple days ago on our Samsung TV. Spoke to Comcast support numerous times now over chat and just got off the phone with support. They had me uninstall the app during every consultation and on the most recent call back with a "higher support", they had me reset the TV to factory defaults then reinstall the app. None of this helped and I am still getting the TVAPP-00209 error.
Talking with the one support agent, he said that their was an internal ticket open to address the issue. Hopefully it gets routed to the right person internally who can resolve it. Oh, and I was told that I should wait for another call back, likely tomorrow. Not good.
Hi everyone, we just set up our new Samsung tv yesterday. Same issue here, however we are able to watch xfinity if we access it through the Roku app. Hopefully they'll resolve the issue soon.
Please post any updates, and I'll do the same.
just bought a new tv then installed the app. getting the 00209 error when trying to watch live tv. then i deleted the app and installed again. after it asked me to authorize using the 6 digit code, it asked me to give it a name. and now its working.
the first time i installed, it didnt ask to give it a name. so i suspect, the first time i installed, it did not install correctly, thus the error. the second time was a complete and correct install. just my two cents...
I had the same issue. Brand new TU7000. The agent could barely speak English and was completely useless. He was telling me my model wasn't supported. The fact that I could download the app and see my DVR and the channel guide didn't sway him. He couldn't send me or direct me to where there was a list of TVs that would work and instead wanted to read me the list. Good Grief.
However, we found a solution that as of now is working.
We ran the software updates on the TV and it didn't work. We then reset the hub and then reinstalled the app and now it works.