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Xfinity Streaming App on Samsung TV

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Xfinity Streaming App on Samsung TV

Getting error codes TVAPP-00209 & TVAPP-00309 trying to play live tv channels or streaming DVRed content on Samsung tv. Previously the app worked well, just became unusable this week. Tried rebooting tv (unplugging), & tried re-installing app — no improvement. Settings set to auto update software. 🤷🏼‍♂️
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New Poster

Re: Xfinity Streaming App on Samsung TV

I started having the same problem a couple days ago on our Samsung TV. Spoke to Comcast support numerous times now over chat and just got off the phone with support. They had me uninstall the app during every consultation and on the most recent call back with a "higher support", they had me reset the TV to factory defaults then reinstall the app. None of this helped and I am still getting the TVAPP-00209 error. 

 

Talking with the one support agent, he said that their was an internal ticket open to address the issue. Hopefully it gets routed to the right person internally who can resolve it. Oh, and I was told that I should wait for another call back, likely tomorrow. Not good.

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Regular Visitor

Re: Xfinity Streaming App on Samsung TV

I've got the same problem if you get a fix please post

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Re: Xfinity Streaming App on Samsung TV

Just got my brand new TV today and same problem.  Joyous.  Thanks again Xfinity.

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Re: Xfinity Streaming App on Samsung TV

Same issue. Xfinity Stream app on Roku devices and tablet are dead.  Wasted over an hour troubleshooting with an agent.

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Regular Visitor

Re: Xfinity Streaming App on Samsung TV

I have been on the phone with ever increasing support tiers for several days. Today an engineer admitted its a widespread issue and they don't have a solution so we just have to wait and see if they figure it out.
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Re: Xfinity Streaming App on Samsung TV

Same. Have had this sporadically on a Samsung tv that’s a few months old. Seems totally dead for a couple days. Uninstalled, reset connections, etc. Good job, as always, Xfinity.
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Re: Xfinity Streaming App on Samsung TV

I’m having the same issue. Does anyone have any updates?
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Re: Xfinity Streaming App on Samsung TV

Hi everyone, we just set up our new Samsung tv yesterday. Same issue here, however we are able to watch xfinity if we access it through the Roku app. Hopefully they'll resolve the issue soon. 

Please post any updates, and I'll do the same.

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Re: Xfinity Streaming App on Samsung TV

I recieved notification today that this is fixed but of course its not...

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Re: Xfinity Streaming App on Samsung TV

Just checked, mine is not working either.

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New Poster

Re: Xfinity Streaming App on Samsung TV

Getting the same error on my Samsung 43" smart TV...  have you heard anything back on this for a resolution?  

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Re: Xfinity Streaming App on Samsung TV

Having the same issue. Brand new TV today was all excited. This is unfortunate. If anyone finds a fix please share.

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Re: Xfinity Streaming App on Samsung TV

I have a new Samsung TV, getting a TVAPP209 CODE
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Re: Xfinity Streaming App on Samsung TV

Several more hours of tech support to no avail, now they seem to have changed to story to blame Samsung but nothing definitive. Error 209 is live tv, error 309 is dvr playback, error 409 is on demand. Please as painful as it is call in go through the hold times and troubleshooring be certain you get escalated to the advanced repair dept. where they can open an ticket that will get looked at by an actual engineer so that they are forced to address the problem. Yes this will cost at least an hour or two of you life but if they think its an infrequent problem they won't ever fix it. It also appears comcast not monitoring these forums much anymore so no one in a position to fix a software level issue is ever going to know about this unless we make the problem known.
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Re: Xfinity Streaming App on Samsung TV

Ironically- mine started working.  I deleted the Xfinity App and reinstalled it.  I'm sure after I post this now it will break.

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New Poster

Re: Xfinity Streaming App on Samsung TV

Same issue for two days. Deleted mine tonight, installed again (not the re-install option..full delete then install) and it’s working again..
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Re: Xfinity Streaming App on Samsung TV

just bought a new tv then installed the app.  getting the 00209 error when trying to watch live tv.  then i deleted the app and installed again.  after it asked me to authorize using the 6 digit code, it asked me to give it a name.  and now its working.  

the first time i installed, it didnt ask to give it a name.  so i suspect, the first time i installed, it did not install correctly, thus the error.  the second time was a complete and correct install.  just my two cents...

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Re: Xfinity Streaming App on Samsung TV

I just bought a 55 inch and was having the same error after installing xfinity app. Deleted and reinstalled and it is now working. I see others did the same and now it’s working. I would try that if you are having still having issues.
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Re: Xfinity Streaming App on Samsung TV

Same issue. I just spoke with an "advanced tech." He says comcast is aware of the problem but has no fix as of yet. He also said the outage was registered on November 25, so only 3 days old by comcast standard. He seemed hopefull a fix would occur soon, but also said engineering didn't know what the problem was.
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Re: Xfinity Streaming App on Samsung TV

I reached out today. I had to spend over an hour on chat with someone who then scheduled a call back with the advanced technical support team. Once I told him about my issue and error code he confirmed it is an outage and they have no estimate for when it’ll be fixed. He was able to add me to the list to notify me on when it will be fixed. I recommend anyone else do the same. The more people that can create a ticket the faster they’ll work on the issue. Either call and speak to someone on the phone (good luck) and ask to speak to the special technical support team or open a chat and ask for a call back from them. They probably won’t let you do that until you go through all of their steps, so go through those and then they’ll bump you up. Tedious, infuriating, but it’s what we gotta do!
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Re: Xfinity Streaming App on Samsung TV

I bought the 58” Samsung last night same code as others same issue. Went into Xfinity through Samsung app in tv and instead of clicking on anything or trying to delete app from tv while in Xfinity I went to top right signed out and signed back in with Xfinity/authorize again and now it works.
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Re: Xfinity Streaming App on Samsung TV

i had this error show up today. i followed the advice to sign out then sign back in, all set, everything is now working fine.
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Regular Visitor

Re: Xfinity Streaming App on Samsung TV

I had the same issue.  Brand new TU7000.  The agent could barely speak English and was completely useless.  He was telling me my model wasn't supported.  The fact that I could download the app and see my DVR and the channel guide didn't sway him.  He couldn't send me or direct me to where there was a list of TVs that would work and instead wanted to read me the list.  Good Grief.

 

However, we found a solution that as of now is working.

 

We ran the software updates on the TV and it didn't work.  We then reset the hub and then reinstalled the app and now it works.