Xfinity Stream doesn't have my channel line up - Missing channels

As of yesterday and for no reason on my part, I am not able to access my favorite channels through the xfinixty stream app for free. It tells me that I have to subscribe to a channel that is already include in my xfinity package. Has this happened to anyone else?

This is extremely frustrating and annoying. Can anyone help with this?

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Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

There were different package changes the last couple of days. Are you certain that you still have access? Check your cable box

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Kathy_Bocchino

New Poster

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1 Message

5 years ago

This happened to us 2 days ago we have spent a total of 8 hours on the phone with different techs and even subscription department and no one can help. Is yours back? What did you do? Thanks.

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Glensmith1

New Poster

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1 Message

5 years ago

Same thing. Can somebody help us out?

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Rustyben

Expert

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24.6K Messages

5 years ago

@Kathy_Bocchino wrote:

This happened to us 2 days ago we have spent a total of 8 hours on the phone with different techs and even subscription department and no one can help. Is yours back? What did you do? Thanks.

have you recently moved? replaced the modem?

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Xfinity Stream App

Estdel

Xfinity Stream doesn't have my channel line up - Missing channels

CCAndrew

Kathy_Bocchino

Glensmith1

Rustyben

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