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Xfinity Stream doesn't have my channel line up - Missing channels

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New Poster

Xfinity Stream doesn't have my channel line up - Missing channels

As of yesterday and for no reason on my part, I am not able to access my favorite channels through the xfinixty stream app for free.  It tells me that I have to subscribe to a channel that is already include in my xfinity package.  Has this happened to anyone else? 

 

This is extremely frustrating and annoying. Can anyone help with this?

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Diamond Problem Solver

Re: Xfinity Stream doesn't have my channel line up - Missing channels

There were different package changes the last couple of days. Are you certain that you still have access? Check your cable box

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New Poster

Re: Xfinity Stream doesn't have my channel line up - Missing channels

This happened to us 2 days ago we have spent a total of 8 hours on the phone with different techs and even subscription department and no one can help.  Is yours back? What did you  do?  Thanks.

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New Poster

Re: Xfinity Stream doesn't have my channel line up - Missing channels

Same thing. Can somebody help us out?
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Expert

Re: Xfinity Stream doesn't have my channel line up - Missing channels


@Kathy_Bocchino wrote:

This happened to us 2 days ago we have spent a total of 8 hours on the phone with different techs and even subscription department and no one can help.  Is yours back? What did you  do?  Thanks.


have you recently moved? replaced the modem?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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