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@JohnFinocc wrote:
I have a Roku Ultra (2019 model) that I have hard-wired to the network. The Roku is used on a 1080p resolution TV. The Roku has 100 MB ethernet, and is getting an average of 90 Megabit download speeds. All Roku apps such as Netflix, Hulu, Disney +, etc. come in very clearly. However, in the last few weeks, the Roku Xfinity streaming App has resulted in sometimes blurry pictures, especially when watching a sporting event such as an NFL game. I am wondering what has changed recently with the Xfinity Streaming App that would result in this poor picture quality? There is nothing wrong with the network since no other streaming App is showing this issue besides the Xfinity App. I have seen multiple posts on this issue and would like to know if this is a known issue within Comcast, and if there is an ETA on when a resolution to the issue will be deployed.
change to your roku app. select settings, display type. what is detected? HDCP type? then go to settings, network, about: does it show connection type wireless? after taht use same menu to check connection. does it show successful?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Thank you for reporting this, @JohnFinocc! We have a ticket open for this issue and our team is working on addressing this in an upcoming release.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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