Xfinity Stream App not working on some devices

When I login with my username on my 2 iphones, and Ipad I only get 10 live channels - TV GO channels, no recordings, no recently watched. It was working perfectly fine the day before, then it stopped. Although, When I use the same login on a different phone (2 other iphones, and a galaxy s10) everything works and shows up.

I've tried uninstalling and installing the app numerous times. I've tried logging in and out. I tried calling customer service, they hit a signal and refreshed my internet modem but did not work so they sent me to tier 4 engineers but have have not gotten a call back. Please help!

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Responses

thehintons29

New Poster

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8 Messages

5 years ago

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

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Rustyben

Expert

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24.6K Messages

5 years ago

@RDLCheflady wrote:

When I login with my username on my 2 iphones, and Ipad I only get 10 live channels - TV GO channels, no recordings, no recently watched. It was working perfectly fine the day before, then it stopped. Although, When I use the same login on a different phone (2 other iphones, and a galaxy s10) everything works and shows up.

I've tried uninstalling and installing the app numerous times. I've tried logging in and out. I tried calling customer service, they hit a signal and refreshed my internet modem but did not work so they sent me to tier 4 engineers but have have not gotten a call back. Please help!

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