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Xfinity Beta App on Samsung

Txenia
New Poster

Xfinity Beta App on Samsung

Xfinity beta app will not work on 2 of our Samsung TVs. It is working on the other 3. All TVs are less than 2 years old.
When launching the app, all that displays is a horizontal white line across the top of the screen.
Have tried restarting TV, uninstalling and reinstalling my app... same issue. Restarted WiFi, gateway...same issue.
This started about 2 weeks ago.
How do I resolve this?
mitz2
New Poster

Re: Xfinity Beta App on Samsung

Same problem here. Very frustrating and it has gotten worse. Uninstall app, turn off tv  three times today. Not working at all now. Hulu live may be better option!

Belford801
New Poster

Re: Xfinity Beta App on Samsung

Has anybody found a solution to this white line at the top of the Samsung TV? It’s been doing it to me for the last few days and I can’t get the app to come back on. I’ve re-set things, deleted the app and unplugged the TV for 10 minutes and still the same. Thanks for feedback.
awbnet1950
New Poster

Re: Xfinity Beta App on Samsung

Same here.  Previously for months buggy maybe 3 times a week with black screen every other day, but starting last week, horizontal white line at top and couple times I got it to work by the "unplug for half hour, install/uninstall" routine.  Now nothing works.  My workaround is open stream app on iPhone (always seems to work), then cast it to Chromecast.  so why did exact same app stop working on Samsung SmarTV.

phucneigh
New Poster

Re: Xfinity Beta App on Samsung

Help .. same thing has been happening here for a few weeks.  Off and on.

Txenia
New Poster

Xfinity Beta App on Samsung

Does anyone from Xfinity even monitor this forum? Why bother if they don’t? Very frustrating.
Bostongmw
New Poster

Re: Xfinity Beta App on Samsung

Same problem here and their poor support from overseas is horrible. I miss the reliable YouTube TV app and will go back when my contract is up in April. The app never works and the interface is a joke for navigation. Xfinity never responds so the only option is to cancel and hit them where it hurts. It is a streaming world with a lot of options. 

mschiding
Frequent Visitor

Re: Xfinity Beta App on Samsung

I wonder if Xfinity is tracking how many times per day I reinstall the app on both of my tvs. It's weird that this problem has been going on for weeks with no resolution.  

Bostongmw
New Poster

Re: Xfinity Beta App on Samsung

I just got off the phone with them and they are well aware they are behind the times on the app and it needs and overhaul. I cancelled my service. Hit them where it hurts to force them to fix it.