I have been unable to use the Stream app via wi-fi (my personal comcast wi-fi) for the past two weeks. I can do it if I use cellular data but then I can't get local programming.
iPhone X
Safari
App version 6.0.1.1695
Solved! Go to Solution.
@jb124 wrote:
I have been unable to use the Stream app via wi-fi (my personal comcast wi-fi) for the past two weeks. I can do it if I use cellular data but then I can't get local programming.
iPhone X
Safari
App version 6.0.1.1695
are you in your home? do you have a VPN installed?
Yes at home, no VPN. It was working fine until about two weeks ago.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hello, jb124! I'm glad you reached out to us for help with the stream app. It is honestly one of my favorite apps and I'd love to work with you to get this issue figured out so you can enjoy it again too! Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
I have the same issue. When I try to play recording from my Xfinity streaming app on my home wifi I get this error
Maybe try to update your app. I'm not sure what happened but now it's working.