Stream App Saying No Channels

[Linzithesab1]

On my Roku and my phone when I go to watch TV, it says I do not have any channels. As if I am not subscribed to prepaid tv. I literally JUST renewed my service a little over a week ago and it just randomly stopped working. Thankgiving night it was magically working again. The next day, not working again. My account says my tv is in service. But the app is saying I have no channels??
What exactly am I paying for here?

[Rustyben]

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@Linzithesab1 wrote:
On my Roku and my phone when I go to watch TV, it says I do not have any channels. As if I am not subscribed to prepaid tv. I literally JUST renewed my service a little over a week ago and it just randomly stopped working. Thankgiving night it was magically working again. The next day, not working again. My account says my tv is in service. But the app is saying I have no channels??
What exactly am I paying for here?

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call 800 comcast and select cable TV tech support. ask the agent to transfer you to the app support team. ask the team member to refresh your app entitlements (this is not sending 'a hit' to your set top box nor doing a set top box system refresh). working?

[rburriel]

I know this is an old discussion, but I want to follow up that I experienced this issue in May 2020 and was able to get it resolved, although not specifically in the method that Rustyben explained. I had recently moved from one address to the other. When you move, Comcast creates a new account for you, and this is very clunky. My billing was a mess for a month, for instance. Regardless, I now understand that the Xfinity app on my Roku was authenticating against my old address. To resolve this, I did the following:

- Log into xfinity.com

- Near the top-right, there should be an Accounts drop-down where you can choose both your old and new accounts/addresses; from here, choose "Manage or Link Accounts"

- On the following page, your old address is probably set as "PRIMARY"; click "Make This Primary" for your new address

- On your Roku, if the app is already installed, you'll need to re-authorize; the best way to do this is to delete the app and install it again

- When authorizing the app, it will give you an authorization code that you enter at xfinity.com/authorize; this time, it should authorize against your *new* primary account

[enriquet]

Havin the same issue. I have been chatting with Comcast support for over an hour now and they cannot understand  "ask the team member to refresh your app entitlement".  How can I get them to understand?