RajSharma's profile

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Sunday, February 14th, 2021 7:00 PM

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Sound Drops out on Recordings on ipad

Watching DVR recordings in English using Xfinity app, then sound drops off. Sound works in Spanish for some reason, but not English. Happens on iPad, but not phonebook.

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New Poster

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2 Messages

4 years ago

Watching DVR recordings in English using Xfinity app, then sound drops off. Sound works in Spanish for some reason, but not English. Happens on iPad, but not phonebook.

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24.6K Messages

4 years ago

combined same-topic cross-posts

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350 Messages

4 years ago

@RajSharma

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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1 Message

4 years ago

I have the same problem - where I'll be watching a TV show on my Xfinisty app on my ipad or iphone and literally the sound just drops - the Show goes on with no sound.  I've checked all xfinity app devices and it is everywhere.  When I go on the TV the show is fine.  At the moment it is Mainly ALL MSNBC shows - Please advise - 

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