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Roku’s don’t work

New Poster

Roku’s don’t work

Yesterday both of my Roku's stopped connecting to my xfinity WiFi. Everything else in my network works fine but I am no longer able to stream either of my Roku's. I can connect my Roku's to my mobile hotspot but I don't have enough bandwidth to watch anything through that. Comcast denies that anything is wrong with their equipment or network but it seems a little suspicious that I can no longer stream through their WiFi. I don't have a long enough Ethernet cable to see if it is just a WiFi issue or a connection issue with Comcast. But I'll have to get a wire to see if that fixes the problem 

Official Employee

Re: Roku’s don’t work

Hello, thanks for taking the time to reach out to us on Xfinity Communities. I am so sorry to hear you're having issues with your Roku boxes working. This would be really frustrating and I want to help. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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