Community Forum
@quaffapint wrote:
Just got Xfinity. Using the Roku app on a Roku TV and a Roku Ultra. Both are hard wired and updated. On the Roku TV everything works just fine.
On The Roku Ultra the app will launch and show the Xfinity logo and then exit. Rebooting does not help. I have to remove and reinstall/reauthorize it again and it will then work for a couple times before doing it again.
Any fix for the launch/immediately exit?
do you have any home set top boxes for TV viewing? or do you just have instant tV streaming video subscription?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@quaffapint wrote:
I have a home set top box that works fine just like the Roku TV.
on the roku ultra, use the menu and move to the xfinity logo then press * (star) button on the remote not the enter button. remove the app. after removed unplug the roku from hdmi and power for 30 seconds or more then plug back in. reinstall the xfinity channel and sign back in. working?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello, quaffapint! What is the model of your Roku Ultra?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi, quaffapint. Thanks for confirming your model of Roku. Even though this is something that other users may be experiencing, we still recommend having a request opened in order for us to properly monitor, track, and hopefully repair. As of now, it hasn't been declared as an official known issue - which may change as requests continue to be created. This is something we can open for you. To start, please send us a private message with your name (first and last) and we can continue from there.
To send a private message, please click our name "Comcast_Support" then select "Send a Message" on the right side.
Thanks!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
