Frequent Visitor
•
6 Messages
Roku App Starts & Exits
Just got Xfinity. Using the Roku app on a Roku TV and a Roku Ultra. Both are hard wired and updated. On the Roku TV everything works just fine.
On The Roku Ultra the app will launch and show the Xfinity logo and then exit. Rebooting does not help. I have to remove and reinstall/reauthorize it again and it will then work for a couple times before doing it again.
Any fix for the launch/immediately exit?
Rustyben
Expert
•
24.6K Messages
6 years ago
do you have any home set top boxes for TV viewing? or do you just have instant tV streaming video subscription?
0
0
quaffapint
Frequent Visitor
•
6 Messages
6 years ago
I have a home set top box that works fine just like the Roku TV.
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
on the roku ultra, use the menu and move to the xfinity logo then press * (star) button on the remote not the enter button. remove the app. after removed unplug the roku from hdmi and power for 30 seconds or more then plug back in. reinstall the xfinity channel and sign back in. working?
0
0
quaffapint
Frequent Visitor
•
6 Messages
6 years ago
Yea that's the workaround I have to keep doing now. Having to remove and re-add and re-authorize every couple days is beyond annoying. That's what I'm trying to fix.
0
0
Xfinity_Support
Official Employee
•
1K Messages
6 years ago
Hello, quaffapint! What is the model of your Roku Ultra?
0
0
quaffapint
Frequent Visitor
•
6 Messages
6 years ago
Hi @Comcast_Support the model of Roku Ultra that has the problem is a Roku Ultra 4660X with software version 9.1.0 build 4919-46.
0
0
quaffapint
Frequent Visitor
•
6 Messages
6 years ago
Any update on this yet? Searching it looks like I'm not the only one with the same problem. It looks like it keeps logging people out or something.
0
0
Xfinity_Support
Official Employee
•
1K Messages
6 years ago
Hi, quaffapint. Thanks for confirming your model of Roku. Even though this is something that other users may be experiencing, we still recommend having a request opened in order for us to properly monitor, track, and hopefully repair. As of now, it hasn't been declared as an official known issue - which may change as requests continue to be created. This is something we can open for you. To start, please send us a private message with your name (first and last) and we can continue from there.
To send a private message, please click our name "Comcast_Support" then select "Send a Message" on the right side.
Thanks!
0
0
quaffapint
Frequent Visitor
•
6 Messages
6 years ago
Message sent. Thanks.
0
0