I need help with this issue on my TCL and LG TVs. Customer service has no clue what to do asked me to call back and try a different rep
I promoted your post to a separate thread on the same area of the forum and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Greetings, @Everhart_randy! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into when it comes to the streaming app on the Roku. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.