Contributor
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53 Messages
Playback issue 2111 on only 1 device since app version 6.1-6.2-6.3
Instructed to post here by Comcast response on Play Store review.
I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. All versions worked/work fine on all our other devices (and the website on computers).
For Live TV and On Demand: "Playback Issue :: 2111" with little "Error 2" at bottom -- After it attempts the normal channel for a couple minutes, it tries the TVGo channel if available for a couple minutes, before finally erroring. Very rarely it will actually play the TVGo channel of what I guess is a "lesser" network.
For DVR recordings: "Well that didn't go as planned" or "You can still watch this On Demand" after a minute or so.
So I went back to the 6.0 app on that 1 device, and it worked as expected again. But now there's a latest version check, so the older apps won't play at all anymore!
Thanks for investigating.
Accepted Solution
Scree
Contributor
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53 Messages
5 years ago
Well, I destroyed (err, retired) the device that could no longer view any live tv or dvr since version 6.1. Who knows but my best guess conclusion was the app no longer will function properly on devices that are not "certified."
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Rustyben
Expert
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24.6K Messages
5 years ago
on what device specifically are you attempting to use the stream app?
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Scree
Contributor
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53 Messages
5 years ago
It's a Samsung Galaxy S3 phone.
Yes it's "old" but I'm using Android 7 on it for a couple years now (since the Xfinity apps stopped supporting Android 4 a while ago).
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user_5defad
Visitor
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2 Messages
4 years ago
i have a chromebook that also stopped streaming live tv i ger playback issue 2111 with a error 7 at the bottom how do i fix this
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user_583fd4
Visitor
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1 Message
4 years ago
I’ve uninstalled the app and reinstalled but still getting the Playback Issue 2111. Any other suggestions?
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user_d87daf
Visitor
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1 Message
4 years ago
I’ve uninstalled the app and reinstalled but still getting the Playback Issue 2111, error 7. Any other suggestions?
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user_e9e028
Visitor
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1 Message
4 years ago
I have app version 6.8 and still cant view on my chromebook. I keep getting Playback Issue:2111 with little Error 7 on the bottom of page. Ive tried uninstall and install again with no luck!!!
Very frustrated, what am I paying so much money for???
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