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Playback 2021.10 Error message

shortnae
New Poster

Playback 2021.10 Error message

I am trying to stream live tv on my iPhone XR through the Xfinity Stream app, however, I keep getting an error message. I will be watching a live show on such channels like NBC, Food Network and others, and while watching the channel will freeze and then the image below will appear. The only way to get back is to close out the app and reopen every time this occurs. 

 

IMG_9749.PNG

Rustyben
Expert

Re: Playback 2021.10 Error message


@shortnae wrote:

I am trying to stream live tv on my iPhone XR through the Xfinity Stream app, however, I keep getting an error message. I will be watching a live show on such channels like NBC, Food Network and others, and while watching the channel will freeze and then the image below will appear. The only way to get back is to close out the app and reopen every time this occurs. 


using your own home wifi or cell data? what were you attempting to view? are you inside USA? are you using a VPN? are you using Comcast DNS servers?



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shortnae
New Poster

Re: Playback 2021.10 Error message

I am using a private WiFi and using my Xfinity account to stream from my personal phone. I am in the US and just trying to watch/listen to the news

Rustyben
Expert

Re: Playback 2021.10 Error message


@shortnae wrote:

I am using a private WiFi and using my Xfinity account to stream from my personal phone. I am in the US and just trying to watch/listen to the news


what happens when you use your own home's xfinity wifi and the Xfinity Stream TV app on a smart phone?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
shortnae
New Poster

Re: Playback 2021.10 Error message

If you read the initial post you would see what happens! I even included a screenshot!