Frequent Visitor
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9 Messages
No sound NBC
I see several posts from other users regarding no sound on NBC but no real solutions. Using the Xfinity beta app with Roku and sound will not work for NBC. Looking for advice. Checked setting as suggested.
Accepted Solution
XfinityArlene
Official Employee
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30 Messages
6 years ago
Thanks for reporting this @ROG63 @MN1396
We found an issue with a specific region for NBC audio. The engineering team has resolved it, so it should work now. Let us know if you still see issues.
Thanks!
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MN1396
New Poster
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2 Messages
6 years ago
Same issue here. No sound, only video using the Stream App, local NBC channel, viewing in home on an IPad. Worked until the most recent app update.
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Rustyben
Expert
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24.6K Messages
6 years ago
NBC sound works fine on my roku. does it work on your smart phone/tablet? a PC?
while watching live did you press the * (star) roku button and verify audio track is on english?
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ROG63
Frequent Visitor
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9 Messages
6 years ago
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ROG63
Frequent Visitor
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9 Messages
6 years ago
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MN1396
New Poster
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2 Messages
6 years ago
I am very impressed the post was read (I was skeptical) and investigated. I checked this evening and the audio has returned. The fix worked. Thank you for the fast customer service!
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ROG63
Frequent Visitor
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9 Messages
6 years ago
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