Solved! Go to Solution.
I see several posts from other users regarding no sound on NBC but no real solutions. Using the Xfinity beta app with Roku and sound will not work for NBC. Looking for advice. Checked setting as suggested.
NBC sound works fine on my roku. does it work on your smart phone/tablet? a PC?
while watching live did you press the * (star) roku button and verify audio track is on english?
We found an issue with a specific region for NBC audio. The engineering team has resolved it, so it should work now. Let us know if you still see issues.
I am very impressed the post was read (I was skeptical) and investigated. I checked this evening and the audio has returned. The fix worked. Thank you for the fast customer service!