Angie_Ga06258's profile

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Thursday, January 21st, 2021 9:00 AM

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No Channels on Live Stream

I always use my iPad in the kitchen when I’m cooking to watch live TV. This morning I went to open up my iPad and it only shows me 4 live TV channels. I’ve done the latest update and I’ve made sure all of the filters are cleared . What’s going on?

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Expert

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24.6K Messages

4 years ago


@AngieGreene wrote:
I always use my iPad in the kitchen when I’m cooking to watch live TV. This morning I went to open up my iPad and it only shows me 4 live TV channels. I’ve done the latest update and I’ve made sure all of the filters are cleared . What’s going on?

does your smart phone work normally?

New Poster

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4 Messages

4 years ago

Yes. Everything works normally on my iphone and ipad. I am also connected to my home wifi.

Expert

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24.6K Messages

4 years ago


@AngieGreene55 wrote:
Yes. Everything works normally on my iphone and ipad. I am also connected to my home wifi.

try uninstalling the stream app. then hold the power button on your ipad until 'slide off' switch appears. After it shuts down for 2-3 minutes press the power button to restart the iPad and reinstall the app and accept the terms and conditions. working OK now?

New Poster

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4 Messages

4 years ago

Did all that and nothing changed

Expert

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24.6K Messages

4 years ago


@AngieGreene55 wrote:
Did all that and nothing changed

on that iPad, go to the settings (gear) app. follow the link to software update. is there an update available? if not, what version is running on the iPad?

New Poster

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4 Messages

4 years ago

Everything is up to date. This just happened after I did the last Xfinity Stream update

Gold Problem Solver

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3.3K Messages

4 years ago

Hi, AngieGreene. Thanks for posting! We want to look into this further to see if we can get to the bottom of the issue with the live networks. If you can please send me a PM with your first and last name, we can go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

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