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HBO Max Not Available for Comcast Secondary ID

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MusicalGym
Contributor
‎02-07-2021 06:13 AM

HBO Max Not Available for Comcast Secondary ID

My wife has primary id of our account, so she had to sign in and "activate" hbomax using her computer so I could watch a movie on TV On Demand.  I don't have the capability to stream hbomax to my computer.  How does a secondary id (me) get access?

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CCAndrew
Diamond Problem Solver
‎02-09-2021 02:21 AM

Re: HBO Max Not Available for Comcast Secondary ID

Presently the app on X1 boxes doesn’t support secondary profiles

I am a Retired Official Comcast Employee
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MusicalGym
Contributor
‎02-14-2021 06:04 PM

Re: HBO Max Not Available for Comcast Secondary ID

I was able to watch after including me as part of household.

It doesn't appear to have anything to do with the cable tv box.

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