Error with app on Samsung TV

[Shannyoday]

Hello
I’m getting an error on my Samsung tv when I open the app. The error is TVAPP-00100. Are you able to help?

[LuizAlexandre]

Hi Folks, I'm with the same issue. Everything was working fine, and yesterday (11/14/19) all my Samsung TVs started showing this TVAPP-00100 error. I've performed several steps with no luck so far:

- Restart both the modem and TVs

- Signed out of the app and then deleted the Xfinity Stream Beta app from one TV and install it again: it is now even worse - I don't recommend doing it. The app hangs in the first screen.

- Reset the Xfi modem to factory settings

I opened a ticket with Comcast and it was escalated to Tier 2. Let's see how it goes.

[EG]

https://www.google.com/search?q=TVAPP-00100&rlz=1C1SQJL_enUS782US782&oq=TVAPP-00100&aqs=chrome..69i5...

[LuizAlexandre]

Same issue reported here: https://forums.xfinity.com/t5/Stream-TV-App/xfinity-beta-streaming-not-working-AGAIN-on-Samsung-TV/m...

[Fredeut]

Same thing happened to me yesterday. Still waiting for a returned call. They could not fix it last night.

[LuizAlexandre]

It seems it's fixed now ...

[CDub1]

Did anyone ever figure out how to fix this error? I have been having this issue since 11/14/19 and still nothing. I’ve spoken with the support team and have been largely dissatisfied with their help thus far.

[Cmromanski]

I’ve been out as well since the 14th with no resolution. It is most definitely a software issue that seems to have been fixed for some but not all...

[RonaldDavis29]

I think i fugured out the problem. It has to do with the strength of your internet connection to your Gateway. The PC i was geting this error on is wirelessly connected to my network. I called customer support and they had no idea what the problem was. I then tried to login to MyGateway directly and was unable to do that either. So I rebooted the gateway and now both are working again