Hi, trixie86. So sorry for this inconvenience! There was actually a known issue with this, that appears to have since been resolved. Do you mind checking for me and letting me know whether or not the error has disappeared? Thank you!
The error is gone and everything seems to be working properly. My Xfinity indicates that my tv, modem, and voice are not connected via app and on my pc. I restarted when things got up and running with negative results.
I am glad things are working again with the app. As far as the TV, modem and voice connection go, are you using the Xfinity Status Center: https://comca.st/3fSssR1 to check them?
Hmm, very interesting. Do you use our My Account app at all? I'm curious what the equipment status shows on there, it may be more current.
Yes, says "service unavailable" since system maintenance started yesterday. But the no connection has been on the app and pc for a few weeks. I restarted everything including router. Definitely an issue on your end. Just glad everything is operational.
I am glad too! The status center sometimes has a delay, do you have the My Account app on a mobile device - such as a mobile phone or tablet? It should give a more accurate representation of your equipment statuses.
Thanks for checking/confirming. Would you mind signing out for me? I'd like to send a database refresh through to see if that helps things catch up to speed.
I appreciate it, @trixie86! Would you mind clicking on my handle “ComcastChe“ and sending over a private message with your first/last name and full address so I can pull up the account and send that refresh?