Frequent Visitor
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10 Messages
Error TVAPP-00401
Lost ability to watch/stream shows, in fact, it says I need a subscription which I have. Some channels dont even appear on channel guide. It's been two days now. I restarted box.
Frequent Visitor
•
10 Messages
Lost ability to watch/stream shows, in fact, it says I need a subscription which I have. Some channels dont even appear on channel guide. It's been two days now. I restarted box.
Accepted Solution
trixie86
Frequent Visitor
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10 Messages
5 years ago
The error is gone and everything seems to be working properly. My Xfinity indicates that my tv, modem, and voice are not connected via app and on my pc. I restarted when things got up and running with negative results.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, trixie86. So sorry for this inconvenience! There was actually a known issue with this, that appears to have since been resolved. Do you mind checking for me and letting me know whether or not the error has disappeared? Thank you!
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trixie86
Frequent Visitor
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10 Messages
5 years ago
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
I am glad things are working again with the app. As far as the TV, modem and voice connection go, are you using the Xfinity Status Center: https://comca.st/3fSssR1 to check them?
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trixie86
Frequent Visitor
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10 Messages
5 years ago
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trixie86
Frequent Visitor
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10 Messages
5 years ago
Yes, says "service unavailable" since system maintenance started yesterday. But the no connection has been on the app and pc for a few weeks. I restarted everything including router. Definitely an issue on your end. Just glad everything is operational.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hmm, very interesting. Do you use our My Account app at all? I'm curious what the equipment status shows on there, it may be more current.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
I am glad too! The status center sometimes has a delay, do you have the My Account app on a mobile device - such as a mobile phone or tablet? It should give a more accurate representation of your equipment statuses.
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trixie86
Frequent Visitor
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10 Messages
5 years ago
We shall see. Not very confident. Tablet, phone app, and pc. Same status.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Thanks for checking/confirming. Would you mind signing out for me? I'd like to send a database refresh through to see if that helps things catch up to speed.
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trixie86
Frequent Visitor
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10 Messages
5 years ago
ok
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trixie86
Frequent Visitor
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10 Messages
5 years ago
Done
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CCChe
Official Employee
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6.9K Messages
5 years ago
I appreciate it, @trixie86! Would you mind clicking on my handle “ComcastChe“ and sending over a private message with your first/last name and full address so I can pull up the account and send that refresh?
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jteyer
New Poster
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1 Message
4 years ago
I have the same problem with my app. It says a need a subscription.
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