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Hi, trixie86. So sorry for this inconvenience! There was actually a known issue with this, that appears to have since been resolved. Do you mind checking for me and letting me know whether or not the error has disappeared? Thank you!
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I am glad things are working again with the app. As far as the TV, modem and voice connection go, are you using the Xfinity Status Center: https://comca.st/3fSssR1 to check them?
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Hmm, very interesting. Do you use our My Account app at all? I'm curious what the equipment status shows on there, it may be more current.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am glad too! The status center sometimes has a delay, do you have the My Account app on a mobile device - such as a mobile phone or tablet? It should give a more accurate representation of your equipment statuses.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Thanks for checking/confirming. Would you mind signing out for me? I'd like to send a database refresh through to see if that helps things catch up to speed.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I appreciate it, @trixie86! Would you mind clicking on my handle “ComcastChe“ and sending over a private message with your first/last name and full address so I can pull up the account and send that refresh?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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