trixie86's profile

Frequent Visitor

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10 Messages

Sunday, November 22nd, 2020 11:00 AM

Closed

Error TVAPP-00401

Lost ability to watch/stream shows, in fact, it says I need a subscription which I have. Some channels dont even appear on channel guide.  It's been two days now. I restarted box. 

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Accepted Solution

Frequent Visitor

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10 Messages

5 years ago

The error is gone and everything seems to be working properly. My Xfinity indicates that my tv, modem, and voice are not connected via app and on my pc. I restarted when things got up and running with negative results.  

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, trixie86. So sorry for this inconvenience! There was actually a known issue with this, that appears to have since been resolved. Do you mind checking for me and letting me know whether or not the error has disappeared? Thank you!

 

Visitor

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1 Message

@XfinityMorgan 

i am still having the same issue subscription required although i am a subscriber

Problem Solver

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908 Messages

Hello, @aaoda! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

 

Because this thread is 9 months old, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

Thanks and I look forward to seeing your new post!

I no longer work for Comcast.

Frequent Visitor

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10 Messages

5 years ago

Still says TV, modem, and voice no connection. But it seems to work.

Gold Problem Solver

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3.3K Messages

5 years ago

I am glad things are working again with the app. As far as the TV, modem and voice connection go, are you using the Xfinity Status Center: https://comca.st/3fSssR1 to check them?

Frequent Visitor

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10 Messages

5 years ago

Yes, now it says all 3 are unavailable. They are working though.

Frequent Visitor

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10 Messages

5 years ago

Yes, says "service unavailable" since system maintenance started yesterday.  But the no connection has been on the app and pc for a few weeks. I restarted everything including router. Definitely an issue on your end. Just glad everything is operational. 

Gold Problem Solver

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3.3K Messages

5 years ago

Hmm, very interesting. Do you use our My Account app at all? I'm curious what the equipment status shows on there, it may be more current. 

Gold Problem Solver

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3.3K Messages

5 years ago

I am glad too! The status center sometimes has a delay, do you have the My Account app on a mobile device - such as a mobile phone or tablet? It should give a more accurate representation of your equipment statuses. 

Frequent Visitor

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10 Messages

5 years ago

We shall see. Not very confident.  Tablet, phone app, and pc. Same status. 

Gold Problem Solver

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3.3K Messages

5 years ago

Thanks for checking/confirming. Would you mind signing out for me? I'd like to send a database refresh through to see if that helps things catch up to speed.

Frequent Visitor

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10 Messages

5 years ago

ok

Frequent Visitor

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10 Messages

5 years ago

Done

Official Employee

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6.9K Messages

5 years ago

I appreciate it, @trixie86! Would you mind clicking on my handle “ComcastChe“ and sending over a private message with your first/last name and full address so I can pull up the account and send that refresh?

New Poster

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1 Message

4 years ago

I have the same problem with my app. It says a need a subscription.

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