(Error TVAPP-00100)

[gailsimp]

I can't seem to stream online and I get the following error and message:

"Please clear your browser's cache

Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.

(Error TVAPP-00100)"

I have tried multiple times to clear browser's cache and refresh the page and it won't stream any channel

[gailsimp]

Im also getting  a similiar message when trying to stream xfinity online out of home.

The following message:

"Please clear your browser's cache

Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.

(Error TVAPP-00100)"

I have cleare my browser's cache many times and I still get the same message

[Rustyben]

combined cross-post/duplicate subject

[GeneFrenkle]

Then fix it and people will quit posting.  

[ahrseeess]

Same Error.  Had to contact Xfinity Support using the chat option.  The agent "refreshed my account", had me log out and then back in, and that solved my problem.

[RandyPrevost]

I had the same issue for the past week or so. Note that this error only occurred when I would attempt to sign in through the oauth.xfinity.com page.  I cleared my browser cache a few times and each try was unsuccessful.  I even tried an alternate browser to no avail. However, in my attempt to search for a solution in the forum, I seem to have inadvertently solved my problem. 

I was going to chat with a representative, but the chat window required me to sign in.  Clicking "Sign in"gave me a "Page not found" error.  With chatting not possible, I continued to search and came across a page titled "How Can We Help?"  About midway down the page is a "Reset Password" section. Naturally, you need to sign in to change your password. I think it was the sign in link in that section that did the trick. After signing in, I did NOT change my password, instead I went directly to browsing for movies as usual. 

Hope this helps some of you.

[ahrseeess]

Got this same error again today.  Sure wish they (whoever creates the error messages) would clarify that the user account login is the problem and not your cache.  And/or fix the problem in the first place!