Community Forum

ERROR TVAPP-00148

New Poster

ERROR TVAPP-00148

I have a Samsung Smart TV. The Xfinity Stream App will not allow me to watch any On-Demand content. It says, “Sorry, something went wrong” with Error TVAPP-00148. This has been happening for some time. I’ve called and been connected with Advanced Repair and they weren’t successful in fixing this. We were on the phone for almost two hours. They said they’d call back but never did. I have the latest firmware/software on my TV, I’ve deleted and downloaded the app, I’ve reset the gateway, I’ve restarted the TV, yet nothing seems to work. Please help!
Expert

Re: ERROR TVAPP-00148

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: ERROR TVAPP-00148

Hi there, tlashongreen. Good morning, I hope you are doing well! It's frustrating to hear about your troubles with our Stream app on your TV. Was it working for on demand previously and then it just randomly stopped? Did you make sure to sign out before deleting and reinstalling the app? It sounds like we may need to open a request for you, to have this looked into further. We can help you with that right here, so you came to the right place! Which model of Samsung Smart TV do you have?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: ERROR TVAPP-00148

@tlashongreen Hi dear user, we are sorry for any inconvenience you're experiencing. Our teams are working on resolving this issue and a fix will be implemented in an upcoming release. In the meantime, please try fast forwarding by pressing right on the control pad until video playback begins as a workaround. Thank you for reaching out and reporting this issue.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!