Content downloaded to X1 Stream app is disappearing when no wifi

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@Wisco24 wrote:

I downloaded a few shows to my Kindle Fire and it worked fine...  Then when I got onto my flight, I put the device into airplane mode.   When I open. the Xfinity app, the shows I downloaded no longer show up...but as soon as I connect to wifi, then they show back up as downloaded.....  

 

Challenge is I shouldn't have to buy wifi on flights just to get this feature to work...because it used to work without the wifi....   

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for diagnosis also download a different program on your smart phone/tablet. does same thing happen? 

No.  Only the Xfinity App..   I have the Amazon Prime and Netflix app,  and neither have that problem...

As soon as I connect to wifi, the show right back up (no redownload) so I know the files are still on the device.  

-Eric

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@Wisco24 wrote:

No.  Only the Xfinity App..   I have the Amazon Prime and Netflix app,  and neither have that problem...

As soon as I connect to wifi, the show right back up (no redownload) so I know the files are still on the device.  

 

-Eric

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I think you misunderstood. not using the kindle device, use a smart phone/ (different) tablet like iOS/Android. using the stream app are you able to download.