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Xfinity XFi keeps kicking me out

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New Poster

Xfinity XFi keeps kicking me out

Trying to conncect my new xfi pods.  I log into my Xfinity XFi app, it's says "checking some things", than says "sorry we're having some trouble".  I've been on the phone with techs, had techs out to house, reset modem, uninstalled and reinstalled app 20 times.  Same thing.  Very frustrating

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Silver Problem Solver

Re: Xfinity XFi keeps kicking me out

Any chance you have more than one user on your Xfinity Account?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Xfinity XFi keeps kicking me out

Looks like I have an Owner and a User.  My wife also has a separate comcast email.