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iwatch series 5 no cellular

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Frequent Visitor

iwatch series 5 no cellular

xfinity is making me really sorry I switched services.  A month in and still cant add my iwatch and no one at xfinity has a solution but of course I still have to pay for the watch.  I've been referred to the specialized engineering team that deals with the apple watch pairing problems.  apparently this is a known issue but somehow they failed to mention it when I was shopping for the phone and watch. 

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Frequent Visitor

Re: iwatch series 5 no cellular

wow.  I was actually told by a tech rep that "the watch still works when it's near the phone".  problem is I paid for the watch to work when it's not near the phone.  what was I thinking!

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Frequent Visitor

Re: iwatch series 5 no cellular

So yesterday the xfinity agent says I have to take the watch to a store to have it added to the account. Today the agent at the store promptly calls support and the same thing happens. Can’t add to the account. The agent in the store tells me it may be the watch and since Apple has a 1 year warranty I should go to Apple and talk to them.
Now at the Apple store and the agent at the store tells me that their watch is only compatible with the big 4 phone companies and is not supported on xfinity.
Comcast, and I know this probably means nothing to you, unless you make this right Soon I am canceling all my services with you.
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Official Employee

Re: iwatch series 5 no cellular

Hi mark3165, first and foremost, I am sorry to hear you were having trouble with activating your watch on our network. I can relate to the frustration and inconvenience this has caused. I appreciate you reaching out to us through the Forum.

 

We are constantly working on improving our network, we strive to ensure each customer has a seamless experience. Although we allow for the option to bring your own device/watch, at times the item may not be compatible with our network. Devices are provisioned by the manufacturer to be compatible for certain carriers/networks. This is not something that is done on our end, we have no option to modify this or control how this works.

 

I understand and respect your decision to leave Xfinity Mobile. I hope you change your mind and decide to stay. Xfinity Mobile has one of the lowest price plans in the market, there are so many other great things about our network, from access to millions of hotspots, to one of America’s best LTE networks. We have so much to offer, and now have more data options to save you money. I truly hope you continue your service, please let me know if you have any other questions as we are here to help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: iwatch series 5 no cellular

I purchased the device at an xfinity store and was sold a data plan for it too!!!!
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Frequent Visitor

Re: iwatch series 5 no cellular

And still no reply from xfinity or this special team they said would contact me. Day zero approaching
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Frequent Visitor

Re: iwatch series 5 no cellular

today I was on the phnoe with xfinity support from 10:15 am untill 3:30pm and there is still no resolution to the no data plan issue for the apple watch 5 and xfinity has no desire to make things right.  They agent told me she understands cancelling my service is the only option now and can't believe I held out as long as I did with the lack of support.  staying with xfinity means paying for a device that is only half operational because they still aren't ready for the prime time cell market yet and refuse to do the right thing and swap out the device with a new one.  to get full use of my new watch transferring service to a new carrier is the only option as stated by their own team.  SAD

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Frequent Visitor

Re: iwatch series 5 no cellular

xfinity customer support is horrible!